Refund Policy for Wok&Curry Co

At Wok&Curry Co, we are committed to providing our customers with the highest quality food and service. We take pride in every dish we prepare and strive to ensure that your dining experience is nothing short of exceptional. However, we understand that sometimes things may not go as planned, and we want to make sure that any issues are resolved fairly and promptly.

This Refund Policy outlines the terms and conditions under which refunds will be issued. By placing an order with Wok&Curry Co, you agree to the terms outlined in this policy. Please read it carefully to understand your rights and responsibilities as a customer.

1. When Refunds Will Be Issued

Refunds will only be issued in cases of genuine and verifiable faults. These include:

1.1 Incorrect Orders

If you receive an order that does not match what you ordered, please notify us immediately. We will investigate the issue and, if confirmed, issue a full refund or replacement for the incorrect items.

1.2 Poor Quality or Spoiled Food

We use only the freshest ingredients and adhere to strict quality standards. However, if you receive food that is spoiled, undercooked, or otherwise unfit for consumption, please contact us within 24 hours of delivery. We will request photographic evidence and may ask you to return the item for inspection. If the issue is verified, a full refund will be issued.

1.3 Significant Delivery Issues

If your order is significantly delayed or arrives in a condition that makes it inedible (e.g., spilled or damaged packaging), we will issue a full or partial refund depending on the severity of the issue.

2. When Refunds Will Not Be Issued

To ensure fairness and prevent misuse of our refund policy, refunds will not be issued in the following cases:

2.1 Subjective Reasons

We do not offer refunds for reasons related to personal taste preferences, such as:

• Disliking the flavor or spice level of a dish.

• Changing your mind after placing an order.

2.2 Misuse of the Policy

We reserve the right to deny refunds to individuals who attempt to exploit our refund policy, including:

• Claiming faults that cannot be verified.

• Repeatedly requesting refunds without valid reasons.

• Attempting to receive free meals ("free eaters").

2.3 Failure to Follow Instructions

If you fail to follow the instructions provided on our menu or website (e.g., not specifying allergies or dietary restrictions), we cannot be held responsible for any issues that arise.

3. How to Request a Refund

If you believe your order qualifies for a refund, please follow these steps:

3.1 Contact Us Immediately

Notify us of the issue within 24 hours of receiving your order. You can reach us via:

• Email: [Your Email Address]

• Phone: [Your Phone Number]

• Website Contact Form: [Your Website URL]

3.2 Provide Details

When contacting us, please provide the following information:

• Your order number.

• A detailed description of the issue.

• Photographic evidence (if applicable).

3.3 Investigation Process

Once we receive your request, our team will investigate the issue. This may involve:

• Reviewing your order details.

• Inspecting returned items (if requested).

• Contacting the delivery team for clarification.

3.4 Refund Approval

If your request is approved, we will process the refund within 5-7 business days. The refund will be issued to the original payment method used for the order.

4. Terms and Conditions

By placing an order with Wok&Curry Co, you agree to the following terms and conditions:

4.1 Timeframe for Refund Requests

Refund requests must be made within 24 hours of receiving your order. Requests made after this period will not be considered.

4.2 Partial Refunds

In some cases, we may issue a partial refund if only a portion of your order is affected.

4.3 Non-Refundable Items

Certain items, such as promotional or discounted meals, may not be eligible for refunds. This will be clearly stated at the time of purchase.

4.4 Discretionary Refunds

All refunds are issued at the discretion of Wok&Curry Co. We reserve the right to deny refunds if we believe the request is invalid or fraudulent.

5. Preventing Misuse of the Refund Policy

To protect our business and ensure fairness for all customers, we have implemented the following measures:

5.1 Customer Records

We maintain records of all refund requests. Customers who repeatedly request refunds without valid reasons may be flagged and denied future refunds.

5.2 Investigation of Suspicious Claims

We thoroughly investigate all refund requests, especially those that appear suspicious or fraudulent.

5.3 Legal Action

In cases of severe misuse or fraud, we reserve the right to take legal action to recover losses.

6. Our Commitment to Quality

At Wok&Curry Co, we are committed to delivering the best possible dining experience. If you ever have concerns about your order, please don’t hesitate to reach out. We value your feedback and will do everything we can to resolve any issues.

7. Contact Us

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us at:

• Email: [Your Email Address]

• Phone: [Your Phone Number]

• Website: [Your Website URL]

8. Policy Updates

We may update this Refund Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website.